Over the past year my impression of Media Temple has gone from a pedastal atop other hosting companies to a half-reliable also-ran whose tech support I dread to contact because I know if my question is in any way complex, and mine invariably are, I just get copy and paste answers asking for more info. Like the intermittent fault where uploads were not saved or the site whose files go missing for 5 minute spells and then reappear again, while working fine on other hosting providers.

The final straw showed up in a support ticket today (after several responses in the same support ticket) while working on a project with a company whose sites are still with Media Temple:

By the way, the clause they refer to isn’t on the page they refer to – you have to click on a link to a sub page and read through about 5 paragraphs before you actually find the clause I think they are referring to.

So the work I was meant to complete today is held up until the director gets back from her weekend away to fax a copy of her passport to them.

Thanks Media Temple, you were ok before you got too many customers.

Where have I heard that before?